About Phoenix Fence

Our values

Select a value to read it in full.

• IntegrityDo the Right Thing.

  We value integrity as a guiding principle that applies to all of our employees. It is vital we work with trust, transparency and honesty as these are the foundation for enduring business relationships.

  When we operate from a place of integrity, we hold ourselves accountable and endeavour to produce honest, excellent work no matter what the occasion or who is watching.

  We maintain an open mind and accept that we are sometimes wrong. Admitting our mistakes and taking ownership of repercussions is not shameful, it becomes an opportunity to share and learn. When faced with challenging decisions and hard choices, we do the right thing, even when it’s difficult.

  Having integrity means we deliver on our commitments. We have the integrity to follow through when we give our word and do not make promises we cannot keep.

• PeopleA Diverse, Collaborative Team.

  We work together to bring out the best in each other and create strong and successful working relationships. We respect people for who they are and for their knowledge, skills and experience as individuals and team members.

  We commit to open and honest communications by sharing information, insight and advice frequently, respectfully and constructively. We manage tough situations with courage and lead by example at all levels. We choose to act in a way that exemplifies what we expect of each other, our customers and our business partners.

  We are a diverse workforce and we promote a culture that practices mutual respect for qualities and experiences that may be different than our own.

• Customer SatisfactionYour Perimeter. Our Priority.

  We value Customer Satisfaction as it is the foundation of our culture. We are attentive to the needs of our customers. We prioritize these relationships as they are the key to our success both today and into the future.

  We are adaptable, attentive and creative in our decision-making processes. We are customer focused and we remain open minded when dealing with customers’ needs and wants. We are loyal and dependable so customers know we stand behind our products.

  We are dedicated to providing excellence in our product knowledge and customer service.

• SafetyEveryone Goes Home Safe.

  We are committed to ensuring that everyone is safe at our worksites. This means holding each other accountable for maintaining safe and healthy environments for ourselves and all those who could be affected by our actions or decisions.

  We promote active participation of everyone in the organization. This is the reason there must be a constant effort to maintain an environment of trust, one in which every person is encouraged to speak up about safe work practices and contribute to the overall wellbeing of the organization.

  Such an environment promotes each worker taking personal responsibility for safety.

  Our work environments have the potential to positively or negatively impact our livelihood, our loved ones and the general public. By committing to personal safety we can ensure our decisions are made to protect ourselves, our coworkers and the public’s health and safety.

• QualityMake It Right the First Time.

  We believe that quality is the result that comes from the combination of superior raw and manufactured materials, experienced and knowledgeable team members and quality workmanship.

  We pride ourselves on being industry leaders, by supplying quality products and services. In each and every interaction, we produce, provide and install a quality product that exceeds customer expectations. The end result is sustainable, long-term relationships, making Phoenix Fence a desired partner in the perimeter solutions industry.

• Continuous ImprovementMake It Better.

  Aspire to make it better every day. We are continuously focusing on opportunities to improve our efficiencies and increase the quality of our products and services.

  We actively look for ways to challenge the status quo as we strive to reduce waste, increase productivity and provide unparalleled customer satisfaction.

  By engaging employees in the process and challenging excellence, we constantly look for improvements which are implemented and carefully measured. Even small incremental changes will result in dramatic positive impacts to both our business as well as to our customers that we service.

• AccountabilityMake It Happen.

  We believe accountability is the intentional actions that lead to world-class processes and increased quality.

  Accountability is both the actions and results of the Team relying on each other to complete the process with a high degree of precision and accuracy. We do so in order to fulfill the customers’ needs in a timely manner. We understand that both our internal and external relationships are critically important to our success. We recognize that it takes a team effort to sustain and improve the relationships with our external customers that account for our livelihood.

  The Team works together, performing at a world-class level, to provide the best service and products to our customers and other stakeholders. The end result is sustainable, long-term relationships making us a desired partner.